FAQs
Questions before you buy.
Quick answers to the most common questions about Tennis Ball Vibrators. Can't find what you need? Email [email protected] — a real person replies within 24 hours.
Shipping & delivery
How discreet is shipping?
Plain corrugated box, no logos, no brand markings, return address listed as 'TBV LLC.' The customs label uses our parent company name only.
How fast does it ship?
Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) available at checkout. International orders 5–10 business days with duties prepaid.
Do you ship internationally?
Canada, the UK, Australia, and the EU. We pay all duties up front so no surprise fees arrive with your package.
Returns & warranty
What's the return policy?
30 days, full refund, free return shipping. We accept returns on used products — refunds don't depend on condition. Returned units are recycled, never resold.
How long is the warranty?
Two years on every device. Covers manufacturing defects, motor failure, battery degradation, silicone separation. We replace or repair, free of shipping.
What if my device arrives damaged?
Email [email protected] with a photo and order number. We ship a replacement same-day in most cases, with a prepaid label for the original.
Materials & safety
What's it made of?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full disclosure on each product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Safe for shower, bath, or poolside use.
How quiet is the motor?
33–48 dB depending on intensity — quieter than hushed conversation. Independently verified by an audiology lab.
Using your device
How long does the battery last?
Up to 120 minutes per charge, depending on intensity. Fully charges in 90 minutes via the included USB-C magnetic base.
How do I clean it?
30 seconds of warm water, a drop of mild cleanser, pat dry. Full care guide on the [Care & Cleaning](/care) page.
Can I travel with it?
Yes — TSA-friendly, included silk pouch, travel lock (hold the button for 5 seconds) prevents accidental activation.
Question we missed? Email [email protected] — we add new FAQs each week based on customer feedback.
Where to start with the tennis ball vibrators
Start with the tennis ball vibrators everyone means when they say the Ace, or step up to the Smash wand vibrator when you want deep, rumbly power. Both live in the Tennis Ball Vibrators shop.